IT Glue Administration

API

• Getting started with the IT Glue API
• Pagination in the IT Glue API
• Sorting and filtering in the IT Glue API

Workflows

• Quick guide for workflows
• Flags and Workflows
• Setting up an Asana zap in Zapier
• Setting up a Zendesk zap in Zapier
• Setting up Microsoft Teams webhook notifications
• Setting up Slack webhook notifications

Engagement and Reporting

• Viewing your team's engagement
• Generating a Unitrends Backup Coverage Report
• Viewing the At-Risk password report
• Creating and scheduling runbooks

Other Integrations

• Integrating with RapidFire Tools' Network Detective & Reporter Appliance
• Integrating with bvoip
• Integrating with Unitrends MSP
• Integrating with myITprocess (mITp)
• Integrating with Continuum Help Desk
• Integrating with ScalePad (formerly Warranty Master)
• See all 12 articles

RMM Integrations

• About RMM configuration integrations
• Executing VSA automation in IT Glue
• Integrating with Domotz
• RMM field mappings
• Integrating with Addigy
• Integrating with Atera
• See all 23 articles

PSA Integrations

• Pushing All Syncable Assets to PSA
• Suggested IT Glue documentation in BMS tickets
• BMS Live Ticketing
• Integrating with Servicenow
• Servicenow field mappings
• Vorex PSA two-way sync
• See all 36 articles

Office 365

• Office 365 License Integration
• Office 365 Potential Sync Issues
• Office 365 Field Mapping
• Office 365 Integration

MyGlue

• Purchasing MyGlue
• Getting started with MyGlue
• MyGlue Deployment Guide
• MyGlue Scenario 1 - Client Password Management Solution
• MyGlue Scenario 2 - Client Internal Documentation Solution
• MyGlue Scenario 3 - Full Documentation Access for Key Stakeholders
• See all 13 articles

MyGlue Partner Content

• Setting up MyGlue Help Center

Billing and Plans

• Access Your Billing Portal
• Billing FAQ
• Fixing a failed subscription payment
• Updating billing and credit card information

Import and Export

• Importing passwords
• Importing CSV data into your account
• File Import and Matching Guide
• Changing regional setting (CSV imports)
• Exporting from list view
• Importing data from Network Detective
• See all 7 articles

Account Administration

• Activity Logs
• Custom SSL Branding
• Sharing branded document links
• What does the 'Display IT Glue IP addresses...' checkbox do?
• Delegating cross-account access using GlueConnect

Users and Groups

• Adding groups / group members
• Adding and removing users
• Resending an invitation to a new user
• Inviting suggested PSA users
• Inviting groups of IT Glue contacts
• Inviting clients to your IT Glue account

User Authentication

• Configuring single sign-on (SSO) for Duo
• Setting up single sign-on (SSO) to MyGlue
• Configuring single sign-on (SSO) for LastPass
• Setting up Just-in-Time provisioning for SAML SSO
• Turning on enforced MFA for all users
• Setting up single sign-on (SSO) to IT Glue
• See all 14 articles

Getting Started

• IT Glue Deployment Guide
• Six steps to a successful setup
• Sync methods – which one to choose
• Next steps after the "Keys to Success" webinar
• Account settings for Managers and Administrators
• Account sidebar