Using IT Glue

Explorer Series

• Webinar: Exploring Client Knowledge Base & Sidebar Design
• Webinar: Exploring Workflows
• Webinar: Exploring Documents
• Webinar: Exploring Related Items
• Webinar: Exploring Flexible Asset Design

Quick Video Guides

• Navigating IT Glue
• Core Concepts

Documenation Guide

• Overview of client onboarding steps
• Personal Passwords
• Getting started: Building blocks (Video)
• Configurations
• Firewalls
• Switches
• See all 29 articles

Get to Know IT Glue

• IT Glue glossary of common terms
• Introduction to flexible assets
• Introduction to the key concepts
• Relationship mapping (related items/tagging)
• Structure and navigation
• View global lists
• See all 13 articles

IT Glue Mobile App

• Quick guide for the IT Glue Mobile App
• IT Glue Mobile App - Configurations
• IT Glue Mobile App - Contacts
• IT Glue Mobile App - Passwords
• IT Glue Mobile App - Locations
• IT Glue Mobile App - Flexible Assets

Your User Account

• Set up multi-factor authentication (MFA)
• Log in and out of your account
• Change or reset your IT Glue password
• Edit your profile
• Recover a lost MFA code for an Administrator
• Troubleshooting MFA login

Permissions

• The Vault
• Bulk Security for Passwords
• Control access with security permissions
• About roles and permissions
• About permissions for asset types
• Edit an asset's permissions
• See all 7 articles

Organizations

• About organizations
• Add and delete organizations
• When to use sub-organizations
• Set an Organization's primary location
• Add a note to an organization
• Organizations home page
• See all 8 articles

Flexible Assets

• Quick guide for flexible assets
• What flexible asset templates are available?
• Where to document various IT assets
• Flexible asset field definitions
• Create Tag fields
• Revert to the standard flexible asset design
• See all 7 articles

Documents

• Quick guide for documents
• Document Expiration
• Import documents in to IT Glue
• Copy and move documents between organizations
• Copy and paste text and images from outside sources
• Create documents with inline images
• See all 15 articles

Checklists

• Checklist best practices
• Create a basic checklist
• Create a checklist template
• Add assets to the Organization Sidebar
• Workstation deployment checklist
• Employee onboarding checklist
• See all 7 articles

Manage Content

• Office Cloud Editor
• Archiving Assets
• Flags
• GlueFiles
• Bulk Delete
• Bulk Move
• See all 14 articles

Security

• IT Glue is SOC 2 compliant
• Adding and removing password folder security
• Generating One-Time Passwords (OTP)
• Password Access Workflow in IT Glue
• Active Directory (AD) Security Groups
• About password security and encryption
• See all 13 articles

Miscellaneous

• Suggest A Feature Portal Guidelines
• Tips for creating an efficient support ticket
• Contacting IT Glue support
• Subscribing to IT Glue Announcements
• About the System Status page
• Feature request portal
• See all 14 articles